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FAQ
Lunu
Do you support alternative payments like altcoins, credit cards, or PayPal?
What fees do I have to pay when I use Lunu services?
What does Lunu do?
Where does Lunu get its exchange rates?
Is Lunu registered as a money transmitter or an electronic money institution?
Do you collect my customers’ information?
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Retailer Service
How can I withdraw funds that I collected with Lunu payment solution?
Is there a way to test Lunu’s payment tools?
What is the minimum withdrawal (payout) amount?
How can I make a refund to my customer?
What currencies can I price my merchandise in?
Can I keep the cryptocurrencies that I receive from payments?
Payments are not working properly. What might be the issue?
My customer overpaid for his order. How do I issue refunds?
What documents do I need to be onboarded by Lunu?
I want to accept cryptocurrencies on my website. Where do I start?
How long does it take to process a withdrawal?
How long does the merchant verification process take?
I didn’t establish my business yet. Can I verify my merchant account anyway?
How can I cancel a withdrawal?
How do I edit my business information?
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Crypto
Which crypto wallet do you recommend?
How can my customers make payments with cryptocurrencies?
What benefits does accepting cryptocurrency payments give me?
What is Bitcoin?
What is Bitcoin Lightning ?
What is Ethereum
What benefits does paying with cryptocurrencies give my customers?
What is the Lightning Network limit?
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For Customers of Retailers
How can I receive a refund for a fully paid order?
When will my order be shipped/delivered?
Does Lunu charge service fee to customers of retailers?
I accidentally overpaid my invoice. Can I ask for a refund of the overpaid amount?
I underpaid my invoice. What should I do?
Can I use my wallet to pay via Lightning Network?
Why is there a cost difference during the payment? or Why is there an exchange rate for Cryptocurrency?
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Account Assistance
How can I make my account more secure?
How can I close my account?
How do I open my account?
How can I change the email address associated with my Lunu account?
I haven't received my account activation email. What should I do?
How can I reset my password?
How can I change the language of my dashboard?
What are the requirements for my password?
Why do I need to verify myself?
How to keep my account safe?
How is my account information protected?
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