FAQ / Retailer Service / How can I make a refund to my customer?

How can I make a refund to my customer?

If it is a standard refund (your customer decided to return the merchandise) you should refund the customer like you refund all your other customers, that is, in the currency in which you are receiving payouts from Lunu - for example EURS stablecoins.

In the invoice was underpaid, overpaid, or if the invoice expired before the payment made it to the payment address, the refund can be requested directly from the invoice by customers themselves.

If the refund form is not available on the invoice, please contact our support team to request a refund.

Was this article helpful?
Didn't find what you were looking for? Contact our support.