Who we serve
Why is my country not supported?
Do you support alternative payments like altcoins, credit cards, or PayPal?
Which countries are supported by Lunu?
What fees do I have to pay when I use Lunu services?
What does Lunu do?
Where does Lunu get its exchange rates?
Is Lunu registered as a money transmitter or an electronic money institution?
Do you collect any customers’ information?
What cryptocurrencies does Lunu support?
How can I withdraw funds that I collected with Lunu payment solution?
Is there a way to test Lunu’s payment tools?
What is the minimum withdrawal (payout) amount?
How can I make a refund to my customer?
What currencies can I price my merchandise in?
Can I keep the cryptocurrencies that I receive from payments?
Payments are not working properly. What might be the issue?
My customer overpaid for his order. How do I issue refunds?
What documents do I need to be onboarded by Lunu?
I want to accept cryptocurrencies on my website. Where do I start?
How long does it take to process a withdrawal?
How long does the merchant verification process take?
I didn’t establish my business yet. Can I verify my merchant account anyway?
How can I cancel a withdrawal?
How do I edit my business information?
How much is the payment processing fees?
Which crypto wallet do you recommend?
How can my customers make payments with cryptocurrencies?
What benefits does accepting cryptocurrency payments give me?
What is Bitcoin?
What is Ethereum?
What benefits does paying with cryptocurrencies give my customers?
For Customers of Retailers
How can I receive a refund for a fully paid order?
When will my order be shipped/delivered?
Does Lunu charge service fee to customers of retailers?
I accidentally overpaid my invoice. Can I ask for a refund of the overpaid amount?
I underpaid my invoice. What should I do?
Why is there a cost difference during the payment? or Why is there an exchange rate for Cryptocurrency?
How can I make my account more secure?
How can I close my account?
How do I open my account?
How can I change the email address associated with my Lunu account?
I haven't received my account activation email. What should I do?
How can I reset my password?
How can I change the language of my dashboard?
What are the requirements for my password?
Why do I need to verify myself?
How to keep my account safe?
How is my account information protected?
Refund a payment
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